Terms & Conditions

1. What MyLegacyLivesOn is

MyLegacyLivesOn ("the Service") is operated by Aquafusion CC, trading as MyLegacyLivesOn ("we", "us"). It is an estate-readiness planning and digital legacy platform. It helps you track what estate-related steps are outstanding, where important documents and accounts are located, and lets you leave a personal story and pointer information for your next of kin. The Service is a planning and organizational tool — it is not a law firm, does not prepare legal documents, and does not provide legal or financial advice.

2. Accounts

You must provide accurate information and keep your login credentials secure. You are responsible for all activity under your account. Notify us promptly if you believe your account has been compromised.

3. Acceptable use — what not to store

Do not enter passwords, PINs, full ID/social security numbers, or other credential-shaped data into notes or pointer fields — the Service is a pointer/advisor system, not a password vault, and actively rejects credential-shaped input where it can. Do not use the Service to store or share unlawful content.

On paid plans, the Accounts & Institutions Log lets you record institution names and account numbers (stored encrypted at rest, and released in full, including account numbers, to your designated next of kin if the paid-plan release mechanism in section 4 completes). It must never contain passwords, PINs, security codes or online-banking logins. Scanned documents are read and then discarded unless you choose to keep a copy on our servers; if you do, you do so at your own risk. You are responsible for downloading and keeping your own offline copy of your log and documents, and we are not liable for loss of, or unauthorized access to, anything you choose to store with us, subject to section 8. Encryption is a safeguard, not a guarantee: we take no responsibility for a data breach, security incident, or unauthorized access to stored data, to the fullest extent permitted by law. By adding entries to the log you accept that your designated next of kin will receive them on release.

4. The check-in / release mechanism

On paid plans (Plus and Legacy), the Service includes a configurable periodic check-in ("dead man's switch"). If you miss scheduled check-ins through a multi-stage escalation (grace period, then verifier confirmation, then a cooling-off period), designated next of kin are automatically given access to the outstanding-items summary and any content you've chosen to share with them. You control the timing of every stage within the bounds the Service offers, and you can cancel a release during the cooling-off period by signing back in.

On the Free plan, this automated mechanism does not run at all — we never check on you, never contact your verifiers, and never automatically notify or send anything to your next of kin at any stage, for any reason. If something happens to you, a next of kin or executor must contact us directly and provide a death certificate before we will review and share any information. This applies to every Free-plan account, including accounts created before this section was last updated.

5. Subscriptions and billing

Some features require a paid plan. Paid plans, pricing, and billing terms (including cancellation and refunds) will be set out at checkout. The entire automated check-in/release mechanism described in section 4 above — not just the final delivery step — is a feature of paid plans only.

Legacy-page hosting durations advertised with a plan (for example, "25 years" or "permanent" hosting) are a commitment for as long as Aquafusion CC, trading as MyLegacyLivesOn, continues to operate the Service. If the Service is discontinued, sold, or Aquafusion CC ceases operating before an advertised hosting period ends, we will make reasonable efforts to notify account holders and next of kin and to allow data export in advance, but we cannot guarantee the Service's continued existence for any stated duration, and Aquafusion CC is not liable for hosting ending earlier than advertised as a result.

6. No legal or financial advice

Country-specific checklist guidance is general information based on publicly available knowledge, not a substitute for advice from a qualified estate lawyer or financial advisor in your jurisdiction. Every checklist, roadmap export, and AI onboarding conversation carries this same caveat.

7. Termination

You may close your account at any time. We may suspend or terminate accounts that violate these terms or applicable law.

8. Limitation of liability

The Service is provided "as is" and "as available", without any guarantee of uninterrupted or error-free operation. To the maximum extent permitted by law, Aquafusion CC is not liable for indirect, incidental, or consequential damages arising from use of the Service, including reliance on checklist content, delays or failures in the check-in or release mechanism, or loss of, damage to, or unauthorized access to data resulting from downtime, technical failure, server or provider outages, a data breach or other security incident, or the Service being discontinued — whether caused by Aquafusion CC ceasing to operate or by any other technical or operational cause. We take the security measures described in our Privacy Policy seriously, but no system is 100% secure, and we cannot guarantee a breach will never occur.

9. Governing law

These terms are governed by the laws of South Africa.

10. Contact

Aquafusion CC, trading as MyLegacyLivesOn. Questions about these terms: Contact us.